The Pulse of Customer Service: A Profile of Insurance Industry Customer Service Personnel Producer Section 3: Time Element Coverages

Section 3: Time Element Coverages and Endorsements

Allows a business to increase its profit

This study is a continuation of the first five editions published in 1993

The rise of professionalism

Compensation:  Employee motivation and goals

The Pulse of Customer Service: A Profile of Insurance Industry Customer Service Personnel Producer Section 3: Time Element CoveragesKeep your fingers on the pulse of customer service. Since 1995, The National Alliance Research Academy has published the CSR Profile, providing vital statistical information regarding topics such as job qualifications and experience, hiring and training, skills and knowledge, job responsibilities, compensation, and servicing volume, as relates to insurance industry customer service personnel. This 5th editionnow referred to as The Pulse of Customer